Thank you for choosing to engage in Voice, Speech and/or Pronunciation Training services with me: Sonya Ross – Vocal Choice.

By booking a session or course of sessions, you agree to the terms set out below:

As my client, your fee covers:

  1. Your session time as agreed in advance
  2. Electronic support materials: PDFs, audio files and/or video as applicable
  3. A personalised learning plan after the introductory session
  4. A summary email after each session
  5. Clear guidance for practice between sessions
  6. Support between sessions (within parameters, as discussed)
  7. Confirmation of session appointments in writing (usually calendar invitation)

Payments and scheduling:

  1. Invoices are to be settled at the latest 48 hours before the (first) session.
  2. Payment is accepted by BACS transfer, credit card or PayPal. Details can be found in your invoicing email.
  3. All session bookings (individual sessions or programmes) are non-refundable.
  4. In the case of a single session booking, the session is valid for one month from the date of purchase.
  5. In the case of a 6-session advance booking, sessions are valid for three months from the date of purchase.
  6. In the case of a 12-session advance booking, sessions are valid for 6 months from the date of purchase.
  7. In the case of advance bookings of longer than 12 sessions, sessions are valid for one year from the date of purchase.
  8. If you arrive late for a scheduled session for any reason, the session will still end at the scheduled time.
  9. In the highly unlikely event that I arrive late for our session for any reason, the time will be made up for at a later, mutually convenient date and time.

Cancellation policy:

  1. Sessions may be cancelled or rescheduled with a minimum of 24 hours’ notice. Later cancellations will be counted as taken.
  2. Exception (online sessions only): In programmes of 6 or more online sessions, you have one ‘free’ same-day cancellation per six sessions (cancellation up to one hour before the scheduled start time), because I know life happens.
  3. In the highly unlikely event that unavoidable circumstances lead me to cancel any session, I will endeavour to give you as much notice as possible and the session or time will be made up later at no extra charge.

If you would like to speak to me about the terms outlined on this document, please email me at sonya@vocalchoice.co.uk or call me on 07818448940.

TERMS UPDATED AUGUST 2023